FAQ

LOGOS

 

What formats will my Signature Logo be delivered in?
All signature logos come in both a mobile and desktop format. This includes: 2x black version (low and high resolution) and 2x white versions (low and high resolution), all in .PNG format and 1 black .JPEG format.

Can I see a preview of my signature before I purchase?
Custom Signature Logos are expertly handcrafted by our skilled artists. Every signature takes hours of passion and creativity to produce. Due to the time and effort required to make each unique signature, we only design your signature once an order has been placed for it.

What happens if I want something changed?
Once your signature is delivered, you have thirty (30) days to request a revision. We will gladly make alterations to ensure that you absolutely love your Signature Logo.

How do I request a revision of my Signature?
If you want to send a revision request, please send an email to batpig@shaymazingcreations.com with your order number and any info that will help us better understand your preferred design.

Do I have to pay upfront or can I pay after I see and approve my custom signature?
We require payment upfront. We do this because we are a small boutique style studio, which means we can only handle a certain amount of signatures a day. This allows us to deliver photo signatures of unmatched quality by our team of artists.

What happens if I don't like the Signature I receive?
Every Signature logo order includes 1 x free round of revisions in the event your custom signature doesn't quite hit the mark.

How long does it take to receive my Signature?
Signature Logos are delivered respecting the delivery time you've selected when placing your order (delivery Monday to Friday). *The delivery options available can vary according to daily studio capacity.

How do I request a source file?
Source files can be ordered in the drop down section of your original order. If you do not order at the time of purchase, the original will be deleted. Source files are the editable original file of your signature. The benefit of having a source file is that if you ever work with printers, magazines or any third party they may request a source file.

DIGITAL DOWNLOADS

How do I download my files?

There are 2 ways to get your files.  

When you first purchase the file, a window will pop up with a download button.  Click the button and save the file to your computer.

The BEST way to get your files is to go to your e-mail and click on the download links for each file.

 

What if I am on my phone, will I be able to download once I get to my computer?

YES- you can use the download links from your phone as well as from the computer.  Make sure you SAVE your e-mail so you can reference those again if needed. Some files may not have the ability to be downloaded from your phone based on the file type support of your device.

 

Why is my link to download NOT working?

You may have purchased the design a long time ago and the link is not working.  Please check the Terms of Service page for more information regarding our Retention Policy.

 

I did not get an e-mail with download links, why? How do I get that?

Sometimes your e-mail address does NOT get saved with your order. You may send us a message and we can check your order and add your e-mail address.  For more information on how to contact us, see the CONTACT US page.

 

How do I open downloaded .zip files?

Any bundle or images that have multiple files will be delivered as zip file that will first need to be uncompressed.  For more information, see this short video that helps explain how to uncompress a zip file.

https://youtu.be/r9hpiyzOOTY