Returns

All customized product is made specifically for you and is not eligible for return.  

Orders can be cancelled within 48 hours of ordering at no charge.  

We want everyone to be happy with their items, unfortunately in the world of customization a lot of that is up to you on the front side of the order.  For any custom order please look over the invoice carefully.  Make sure names are spelled correctly and all info is laid out as discussed.  

If you receive your order damaged please contact shay@shaymazingcreations.com right away so that we can work toward correcting this issue.  

*in order to return non customized items they must have no visible signs of wear or use, and it must be within 30 days of order.

*once return is verified your refund will be processed minus a 10% restock fee. 

*all refunds processed can take up to a full billing cycle to show as a credit to your account depending on your payment options. 

*any other questions or concerns please reach out to us at shay@shaymazingcreations.com or 432-203-2700 during business hours.